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What is my order
status?
You should be able to download the
product as soon as you paid for it. A confirmation
email is sent to you about your order.
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What is extended
download service?
Digital River is providing this service. We will keep a
back-up copy of your digital file should you need to
re-download it for any reason. This service will
enable you to make multiple downloads of digital
computer software products purchased in a single
order and downloaded from this website for a period
of two (2) years after the date of purchase.
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What payment methods
do you accept?
We accept Visa,
MasterCard/EuroCard, Discover, American Express,
Diner's Club, JCB, and check cards or ATM cards, so
long as they are connected with one of the major
credit card companies listed above.
You can safely enter your entire credit card number
via our secure server, which encrypts all submitted
information.
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When will my credit
card be charged?
For all downloadable
products your credit card will be charged the day
after your purchase has been placed.
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How will the charge
appear on my credit card?
The charge will appear
on your credit card as: "DR *Village Software Inc".
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How do I get a copy of
the invoice?
An invoice is sent to
your email. You can view and print a copy by
entering you order number
here.
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Can I order without a
credit card?
A credit or debit card
is required for all online transactions.
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What address should I
enter in the billing information screen?
For credit card
verification, you must enter the address exactly as
it appears on your credit card statement. You do not
need to enter a middle name or initial.
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Should I put spaces or
dashes in the credit card number?
No. Your card number
should be entered in as a continuous string of
numbers.
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Why are you not
accepting my credit card?
There are many reasons
for a failed credit card transaction. Your card may
have expired or reached its limit or a credit card
computer, either on our end or your bank’s end, may
have encountered a machine error. If you do have
problems, please repeat the order with later or with
a different credit card.
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How secure is the
transaction?
We use Digital River's
secure transaction system to process all your
orders. All the transactions are secured using
state-of-the-art digital encryption technology.
Click here for
more information.
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What is your privacy
policy?
We utilize Digital
River for our e-commerce operations. Click
here for their privacy policy.
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