Need Help?                                      Order Information

  • What is my order status?

    You should be able to download the product as soon as you paid for it. A confirmation email is sent to you about your order. Back to Need Help main page


  • What is extended download service?

    Digital River is providing this service. We will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of two (2) years after the date of purchase. Back to Need Help main page


  • What payment methods do you accept?

    We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.
    You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
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  • When will my credit card be charged?

    For all downloadable products your credit card will be charged the day after your purchase has been placed.

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  • How will the charge appear on my credit card?

    The charge will appear on your credit card as: "DR *Village Software Inc". Back to Need Help main page


  • How do I get a copy of the invoice?

    An invoice is sent to your email. You can view and print a copy by entering you order number here.

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  • Can I order without a credit card?

    A credit or debit card is required for all online transactions. Back to Need Help main page


  • What address should I enter in the billing information screen?

    For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial. Back to Need Help main page


  • Should I put spaces or dashes in the credit card number?

    No. Your card number should be entered in as a continuous string of numbers. Back to Need Help main page


  • Why are you not accepting my credit card?

    There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, please repeat the order with later or with a different credit card.

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  • How secure is the transaction?

    We use Digital River's secure transaction system to process all your orders. All the transactions are secured using state-of-the-art digital encryption technology. Click here for more information. Back to Need Help main page


  • What is your privacy policy?

    We utilize Digital River for our e-commerce operations. Click here for their privacy policy. Back to Need Help main page



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