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How do I get technical
support on the product I purchased?
Village offers
complete product support through email, fax and
phone. Call us at 1-617-695-9332 to talk with our
support representative. You can email your questions
to
or fax them to
617-695-1935.
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When I open my product
it says something about macros/security, what do I
do?
Macros are software
code written into the product. They are REQUIRED for
complete functionality of the product. "Enable
Macros" when your Excel asks you what to do about
them. If you disable macros, you might not be able
to work with the product.
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Sample Screenshot
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Why should I enable
macros?
Macros should be
enabled for the product to run properly. Village
products DO NOT contain macros that may harm your
computer. All macros written by Village are
COMPLETELY SAFE.
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My product refuses to
open, what do I do?
Please check the
security level for macros in your Excel. Change your
security level to medium if it is set to high or
very high.
In your Excel menu bar
Go to Tools > Macro > Security and under Security
Level select Medium.
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Why should I change
the security level to medium?
You should change the
security level of Excel to allow the macros that are
written in to all Village products.
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How do I change the
security level to medium?
In your Excel menu bar
Go to Tools > Macro > Security and under Security
Level select Medium.
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What are macros?
Macros are software
code written into the product. They are REQUIRED for
complete functionality of the product.
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I want to change the
template/cells. How do I do it?
We do not recommend
you changing or modifying any cells in our products
unless you are a Excel savvy user.
Please contact our
technical support for further information.
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I want more
functionality for template. How do I get it?
Village offers
customization services and you can ask Village to
customize your Excel templates for your use. Please
contact us for more details.
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