Need Help?                                      Product Technical Support


  • How do I get technical support on the product I purchased?

    Village offers complete product support through email, fax and phone. Call us at 1-617-695-9332 to talk with our support representative. You can email your questions to or fax them to 617-695-1935. back to Need Help main page

     

  • When I open my product it says something about macros/security, what do I do?

    Macros are software code written into the product. They are REQUIRED for complete functionality of the product. "Enable Macros" when your Excel asks you what to do about them. If you disable macros, you might not be able to work with the product. back to Need Help main page

    Sample Screenshot

     

  • Why should I enable macros?

    Macros should be enabled for the product to run properly. Village products DO NOT contain macros that may harm your computer. All macros written by Village are COMPLETELY SAFE. back to Need Help main page

     

  • My product refuses to open, what do I do?

    Please check the security level for macros in your Excel. Change your security level to medium if it is set to high or very high.

    In your Excel menu bar Go to Tools > Macro > Security and under Security Level select Medium.

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  • Why should I change the security level to medium?

    You should change the security level of Excel to allow the macros that are written in to all Village products.

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  • How do I change the security level to medium?

    In your Excel menu bar Go to Tools > Macro > Security and under Security Level select Medium.

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  • What are macros?

    Macros are software code written into the product. They are REQUIRED for complete functionality of the product. back to Need Help main page

     

  • I want to change the template/cells. How do I do it?

    We do not recommend you changing or modifying any cells in our products unless you are a Excel savvy user.

    Please contact our technical support for further information. back to Need Help main page

     

  • I want more functionality for template. How do I get it?

    Village offers customization services and you can ask Village to customize your Excel templates for your use. Please contact us for more details. back to Need Help main page

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