Need Help?                                      Returns and Cancellations


  • What is your refund policy?

    We offer a 30-day money back guarantee with all our products purchased from Village. back to Need Help main page

     

  • How do I cancel my order?

    If you paid by credit card, and need to cancel your order please contact . Please remember to include your order number for faster service. In some cases, we are unable to cancel an order, as orders are processed for shipment immediately upon completion.
    Orders may only be cancelled the day they were placed. If you need to cancel your order please click here

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  • How do I return the product?

    If you need a refund on a downloadable product, please click here to request a refund.
    You will then be emailed a Letter of Destruction. You must accept the terms of the Letter of Destruction in order to receive your refund.
    If you need a refund for a physical product please contact

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  • How do I get my money back?

    You credit card will be automatically credited once your refund has been processed. If you have paid by other means proper refunds will be made. Back to Need Help main page

     

  • When will the credit appear on my credit card?

    Your refund credit will appear on your card within 48 hours of us receiving your returned merchandise.

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